Frequently asked questions

What is your return policy?
You have 30 days from the receipt of your order to return an item if you’re not satisfied. Returned items must be in perfect condition, unworn, and with the original tags attached.

As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 15 minutes of placing your order. After this timeframe, orders are automatically processed in our system and cannot be altered. Once received, your order can be returned for a full refund.

How can I return an item?
To initiate a return, please contact our customer service team by email at info@ellie-adelaide.com to obtain a return number and detailed instructions. Return postage costs are the customer’s responsibility unless the item is faulty or there was an error on our part.

What are your delivery costs?
We offer free delivery on all orders across Australia.

Do you ship internationally?
Currently, we deliver only within Australia.

How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking number so you can monitor the delivery status of your parcel.

What payment methods do you accept?
We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, Maestro, Union Pay

• Mobile payments: Apple Pay, Google Pay

How can I get in touch with you?
You can contact us via:

Email: info@ellie-adelaide.com